Shipping & Returns
SHIPPING & RETURNS
Spa Covers Canada custom builds each and every hot tub cover. Given our hot tub covers are all customized, delivery may take 2-6 weeks depending on the season.
We manufacture in Canada and drop ship from our factory to your door using FedEx, UPS or Sameday Courier. A confirmation notice with tracking number will be sent to the email address you provided to us during the order process. Please note that once a hot tub cover has been shipped, any additional delivery arrangements must be made with the carrier directly; Spa Covers Canada will no longer be able to modify your shipment details or address.
Upon receipt of your order, please inspect for damage. All damage must be reported to the carrier and to Spa Covers Canada within 24 hours of receipt to file a claim.
Please note that all sales are final. We do not accept returns of any kind. Orders can be cancelled prior to production and are subject to a $50.00 cancellation fee. Spa Covers Canada custom builds each order, so once production has started, we are unable to cancel your order!