Frequently Asked Questions

How do I know my hot tub cover needs to be replaced?
The first telltale sign is your hot tub cover has become very heavy and requires two or more people to remove. Other signs include water logging and saturation, mildew damage, torn vinyl and ripped vinyl.

How should I clean my hot tub cover?
Cleaning your hot tub cover is an integral part of overall spa maintenance. Vinyl covers should be cleaned with mild, neutral soap solutions rather than harsh detergents. During the spring, summer and fall months, wipe down the vinyl several times a month.

The inside zipper area of your hot tub cover should be cleaned at least twice a year. This best practice will help curb mildew growth.

In the winter months, clear debris and snow from your cover using soft bristle brooms. Never use a shovel, as this is the easiest way to tear or damage the vinyl.

Do you have a brick and mortar store?
In order to provide the best quality hot tub covers and the lowest prices, we do not operate a physical storefront. Spa Covers Canada chooses to do business online, thus ensuring we pass on the savings to you, our valued customers!

Do you have hot tub covers in stock?
Spa Covers Canada manufacturers each and every hot tub cover to order. We do not keep any pre-build covers in stock.

Can you help me order the right shape and size cover?
Spa Covers Canada has access to an extensive database of hot tub makes and models. In most cases, we can obtain the needed measurements based on your make and model number. However, verification is essential, as manufacturers are known for reusing a model name but changing the specifications from year-to-year. In order to ensure the perfect replacement hot tub cover fit, our team is proud to offer you a spa measurement guide.

I have an irregular shape hot tub. How do I measure it for a replacement cover?
While the majority of hot tubs and spas are a standard size, there are always exceptions to the rule. Thanks to our innovative Cover Building System, you can choose the shape, size, colour and more when you order a custom-fit hot tub cover. For irregular shapes, we have some templates which may assist with measurements. Please contact us for assistance.

How can I pay for my hot tub cover?
Spa Covers Canada accepts a wide variety of payment options. You can pay by Visa, Mastercard and Interac Visa Debit Cards. We also accept payments via PayPal, including American Express. Prefer to pay by cheque? During the checkout process, select “cheque” when promoted. Our mailing information will appear. Mail your cheque to the specified address and once the cheque is received and cleared by our office, your order will be processed.

What is your return policy?
Spa Covers Canada custom builds a hot tub cover based on your exact specifications. Therefore, all sales are final. However, our team is committed to ensuring total customer satisfaction. If your cover should arrive damaged or defective, please contact us within 24 hours to request an exchange authorization number. For more information, please contact us.

Do you ship to the United States? Do you ship overseas?
At present, Spa Covers Canada only sell and ships products within Canada. Sorry!

I live in a rural community. Can you ship to my address?
Spa Covers Canada can deliver your hot tub cover anywhere in Canada.

Do you charge taxes?
Spa Covers Canada is based in Ontario. This means you will only pay the applicable tax for YOUR province - the province where you hot tub cover is being shipped.

I have more questions. Can I call you?
The team at Spa Covers Canada is always at the ready to help answer your questions. Feel free to call us at 844.544.2683 or email us with your questions, concerns or comments.